Sezamo.it arrives in Italy in Milan and Monza: the new sustainable food e-commerce service is the first to offer 3-hour delivery with 15-minute windows in the entire city of Milan
Sezamo, supermarket and farmstead together, online: the company tests its business model also in Italy with a new platform active in Milan, Monza and over 100 neighbouring municipalities. The service is currently in a test phase to learn more about the territory, the market and its potentials in view of possible future developments.
Sezamo is part of the Rohlik Group, Europe’s leading online food retailer and also active in Germany, Austria, the Czech Republic and Hungary. Sezamo Italia is the second largest market after Germany. On the strength of the recent EUR 220 million financing round, the Rohlik Group is testing a new opening in Italy where it has assembled a team currently consisting of more than 80 people. The company’s goal is to meet the needs of consumers in the complete shopping experience with an assortment of more than 7,000 food and non-food items.
How Sezamo’s online shopping really works
Promoting the Eat well, live well philosophy, eating well to lead a happier and healthier life, Sezamo’s mission is the well-being of its customers, to whom it also guarantees time savings that they can devote to themselves and their passions. All this is possible thanks to a service that differs from the competition: delivery in 3 hours and the possibility of choosing the preferred time slot with windows of one hour and, in selected municipalities, even 15 minutes. The service operates 7 days a week from 8:00 a.m. to 10:00 p.m. and offers the possibility of full shopping from a minimum order of €29 and with free delivery for trolleys from €89. The customer can buy on the Sezamo.it website or using the app, available for both iOS and Android.
We want to revolutionize the world of online shopping in Italy, proposing an innovative and sustainable model capable of taking a leading position in the market”… “One of our strengths is certainly the extraordinary range of products on offer: on Sezamo.it you can experience a real taste journey to discover many excellent Italian products, from Apulian taralli to Ligurian pesto, from speck from Trentino to the famous chocolate from Modica.
We have added to the traditional logic of 0 km that of the so-called real km, with the aim of selecting region by region the heart of Italian food and wine culture. Sezamo was in fact created with an integrated supply chain logic, the result of close collaboration with our partners and suppliers with the aim of guaranteeing customers the possibility of finding all the best of our peninsula directly in Milan’.
Andrea Colombo, CEO of Sezamo Italia.
Sezamo the supply from the supermarket to the farmsteads
Sezamo can be defined as a meeting point between the supermarket and the farmstead, where you can find the products of the big brands side by side with a vast assortment of local, regional and artisanal specialities, as well as numerous goodies from local farms: from the land to the table. Artisanal products from pastry shops, ice-cream parlours and bakeries in the Milan area alongside a wide selection of freshly sliced cold cuts at the counter. The assortment now numbers over 7,000 products, with the prospect of future expansion also thanks to the collection of suggestions and advice from customers active every day.
The supply base, i.e. the largest part, is represented by the local excellences and specialities of the various Italian regions. In fact, the objective is to enhance the Country’s agri-food chain, with special attention reserved for Lombardy companies and Made in Italy in general, thus always supporting local economies.
Locked prices for Sezamo customer
Sezamo is actively working against rising costs. Aware of the impact of rising prices on everyone’s lives, the company has decided to freeze the price of some of its most purchased products, promising not to increase it by even one cent until Easter 2023. The locked-in prices will be guaranteed on a selection of items ranging from yoghurt, pasta, tuna and tomato puree to liquid soap, biscuits and mozzarella. But that’s not all, because Sezamo.it also offers numerous periodic promotions and products at always affordable prices, to meet the different needs of the customer.
Attention to sustainability is a true story
Sustainability is a cornerstoneSezamo, which, in order to minimise its environmental impact, delivers its groceries with a completely environmentally friendly fleet, to date consisting of more than 20 electric and 16 natural gas vehicles. The fleet will be progressively implemented over the coming months to cope with the growth of the project. But that’s not all: the products are always delivered in bags with recycled paper, to minimise the use of plastic as much as possible, or in recyclable and reusable bags. The innovative reusable bag service allows members to receive their shopping in practical, environmentally friendly bags, which are sanitised after each use and can be used up to 25 times.
The commitment against food waste
Sezamo is also committed every day to the fight against food waste, for example through the ‘Save Food’ section of the website, where the user can find a selection of products close to expiry but still good, to buy at reduced prices. A two-fold activity, which allows customers to save money on their shopping and actively contribute to the fight against food waste.
Maximum customer satisfaction is the goal of Sezamo, which strives every day to guarantee a tailor-made service. How? In fact, the online platform gives the possibility of purchasing the products needed for a complete shopping trip, thanks to a very deep assortment that can satisfy all purchasing needs. Groceries can be paid for online or directly on delivery, always by card.
In order to respect the cold chain as much as possible during transport, the vehicles are equipped with refrigerators specifically designed to maintain the temperature of both fresh and frozen items, thus guaranteeing their perfect shelf life.
This is complemented by the daily work of the quality team, which checks every stage of the product view, from reception by suppliers to delivery to the customer, to guarantee quality and safety at all times. Active every day from 8 a.m. to 10 p.m., customer service is ready to solve any eventuality by building a relationship of trust with consumers. In fact, if a customer receives a damaged product, a simple click is all it takes to obtain a credit of equivalent value to be used for future purchases.
About Rohlik group
Founded in the Czech Republic in 2014, Rohlik is a leading European group that is creating a true digital revolution in food e-commerce. Already active in the Czech Republic (Rohlik.cz), Hungary (Kifli.hu), Austria (Gurkerl.at) and Germany (Knuspr.de) under individual national brands, it has recently arrived in Italy with a test project under the new Sezamo brand (sezamo.it). With world-leading technology and logistics to deliver a wide range of quality products (over 17,000 references), Rohlik companies deliver groceries within 90 minutes from order in some countries and offer the possibility to select 15-minute delivery windows within the same day. Due to its dynamism and rapid growth, with a turnover of €500m, Rohlik was awarded unicorn status in 2021. For more information: www.rohlik.group